Frequently Asked Questions (FAQs)
1. What products do you sell at NovusCap?
We specialize in authentic New Era headwear, fitted caps, team-branded merchandise, apparel, and exclusive releases. You’ll also find limited drops, featured collections, and sale items.
2. Are your products authentic?
Yes. All items sold at NovusCap are 100% authentic and sourced directly from verified brands and suppliers.
3. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States. No minimum purchase required.
4. How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery usually takes 5 to 8 business days.
5. Do you accept returns?
Yes. We offer 30-day returns with free return shipping. There are no restocking fees, and no items are marked as final sale.
6. How do I initiate a return?
To start a return, contact us at riposmalsa@gmail.com or call +1 833 246 8184. We'll provide return instructions and a prepaid shipping label.
7. Can I exchange an item?
We currently do not offer direct exchanges. If you'd like a different size or style, please return your original item for a refund and place a new order.
8. How can I contact you?
You can reach us via:
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Email: riposmalsa@gmail.com
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Phone: +1 833 246 8184
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Address: 105 Ridge Pl, Greenville, North Carolina 27834, United States
9. How do I know when new items drop?
Follow us on social media or sign up for our newsletter to stay updated on new arrivals, featured collections, and exclusive sales.
